Technical Support

We work hard to make sure our software works as intended, but problems occasionally slip through. You can help us help you by thoroughly describing the issue you experienced. 

Please:

  • Include the full URL (web address) of the page with the problem
  • Tell us what internet browser you are using? (Alt + H will usually bring up the menu that tells you)
  • If any errors were displayed, please copy and paste the text and any numbers they contain
  • Include a screen shot of the page and any error messages (The print screen button takes a snapshot of your screen. You can paste it into your email to us.)

There are some other things you can do to help us:

  • See if the same thing happens when you use a different browser or computer
  • See if the problem happens every time or only sometimes

Then email (support@onshift.com) or call us (1-800-385-1494) with the information so that we can resolve your problem.

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Acadian Companies are an Equal Opportunity Employer / Affirmative Action Employer. Employment is based solely upon one's individual merit and qualifications directly related to professional competence. We don't discriminate on the basis of race, color, religion, national origin, veterans, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, or any other characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Human Resources at 1-800-259-3333.

 

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